SisterBridal

SisterBridal Manufacturing

Shipping & Lead Time Policy

Transparent timelines and reliable delivery -- everything your boutique needs to plan with confidence.

Production Lead Times

Lead times begin from the date we receive your confirmed order, approved design files, and deposit payment.

Standard Production

8-12 weeks

Ideal for planned seasonal collections. Includes full quality inspection and finishing.

Popular

Rush Production

4-8 weeks

Available for urgent orders. A rush surcharge applies. Subject to production capacity.

Sample / Proto

8-12 weeks

Single sample or prototype gowns for approval before bulk production commences.

* All lead times are estimates and may vary during peak bridal seasons (January-March, September-October).

From Order to Delivery

A clear step-by-step overview of how your order moves from confirmation to your boutique door.

1

Order Confirmation & Deposit

Submit your order with approved design specifications, fabric selections, and size breakdown. A 50% deposit is required to begin production scheduling.

2

Production Begins

Our skilled artisans -- many with 30+ years of experience -- begin cutting, sewing, and embellishing your gowns. You will receive a production start confirmation within 3 business days.

3

Quality Inspection

Every gown undergoes a rigorous multi-point quality control inspection. We share photos or video of finished garments upon request before shipment is arranged.

4

Balance Payment & Shipping Arranged

The remaining 50% balance is due before shipment. Once cleared, we coordinate with your preferred freight forwarder or arrange shipping on your behalf.

5

Delivery to Your Boutique

Tracking information is shared immediately upon dispatch. Estimated transit times vary by destination and shipping method selected.

Shipping Information

We ship worldwide from our factory in China. Below are the key details about our shipping methods and policies.

Shipping Methods

  • Express Air (DHL / FedEx / UPS)

    5-10 business days transit. Recommended for smaller orders or urgent restocking.

  • Air Freight

    10-18 business days transit. Cost-effective for medium-volume orders.

  • Sea Freight (FCL / LCL)

    30-45 business days transit. Best for large seasonal orders where lead time allows.

  • Client's Own Freight Forwarder

    We can hand off to your designated forwarder at our factory or a specified port.

Shipping Terms

  • Incoterms

    We ship EXW (Ex Works) or FOB Xiamen by default. DDP and CIF are available upon request.

  • Customs & Import Duties

    Buyers are responsible for all import duties, taxes, and customs clearance fees in the destination country.

  • Packaging

    Each gown is individually bagged, hung, and boxed to prevent damage during transit. Custom branded packaging is available.

  • Tracking

    Full tracking details and commercial invoice/packing list are provided upon shipment.

Estimated Transit Times

United States & Canada 5-8 days (air)
United Kingdom 5-7 days (air)
Europe (EU) 6-10 days (air)
Australia & New Zealand 6-9 days (air)
Middle East 5-8 days (air)
Other Regions Contact us for estimate

* Air express via DHL/FedEx/UPS. Sea freight adds 30-45 days.

Important Notes

  • Peak Season Delays: Production and shipping may be delayed during Chinese New Year (January-February) and major national holidays. We will notify you in advance.

  • Design Change Delays: Any changes to confirmed orders after production has started may extend the lead time and incur additional charges.

  • Split Shipments: For large orders, we can arrange split shipments to help you receive ready gowns sooner while the remainder is completed.

  • Insurance: Shipping insurance is strongly recommended for high-value shipments. We can arrange this upon request.

  • Damage Claims: Any shipping damage must be reported within 48 hours of receipt with photographic evidence. We will work with you to resolve the issue promptly.

Flexible Minimums, Reliable Timelines

We support orders starting from just 1 piece. Whether you're trialing a new style or placing a full seasonal order, our team is built to deliver on time, every time.

1+
Minimum Order Quantity
15+
Years OEM/ODM Experience
30+
Years Artisan Expertise

Frequently Asked Questions

When does my lead time officially start?
Your lead time begins once we have received your confirmed purchase order, all approved design files and specifications, fabric/color selections, and your 50% deposit payment. Delays in any of these items will delay your production start date.
Can I request a specific delivery date?
Yes. We encourage all boutique clients to share their target in-store date when placing an order. We will work backwards from that date to schedule production accordingly. Rush production options are available if your timeline is tight.
Do you ship directly to my boutique?
Yes. We can ship directly to your boutique address worldwide via express courier (DHL, FedEx, UPS). Alternatively, we can ship to your freight forwarder or warehouse. Please provide the full delivery address and any special instructions when confirming your order.
Who is responsible for import duties and taxes?
Under standard EXW or FOB terms, the buyer (your boutique) is responsible for all import duties, VAT, and customs clearance fees in the destination country. If you require DDP (Delivered Duty Paid) terms, please contact us -- we can arrange this for select destinations at an additional cost.
What happens if my order is delayed in production?
We maintain proactive communication throughout production. If any delay is anticipated, we will notify you immediately with an updated timeline and discuss solutions -- including upgrading to a faster shipping method to recover time where possible.
Can I use my own freight forwarder?
Absolutely. Many of our boutique partners prefer to use their own freight forwarder. Simply provide us with your forwarder's contact details and pickup address in China. We will coordinate directly with them once your order is ready for collection.

Have Questions About Your Order Timeline?

Our team is ready to help you plan your orders with confidence. Reach out and we'll provide a personalised timeline estimate for your boutique's needs.

selena@sisterbridal.com
(+86) 181 5015 5087
Mon-Sat, 8:00 AM - 5:00 PM (CST)