SisterBridal -- B2B Policy
Return, Refund & Sample Policy
We are committed to transparent, fair, and professional partnerships with bridal boutiques worldwide. Please review our policies carefully before placing your order.
Last updated: June 2025
Important Notice for B2B Partners: All policies outlined on this page apply exclusively to wholesale and boutique business accounts. As a manufacturer offering custom-made and OEM/ODM services, our policies differ from standard retail returns. Please read each section in full before proceeding with your order.
General Policy Overview
SisterBridal specializes in custom-made and OEM/ODM bridal gowns manufactured to your boutique's specific requirements. Because each gown is produced to order -- including custom sizing, fabric selection, and design modifications -- our return and refund policies reflect the bespoke nature of our production.
By placing an order with SisterBridal, you acknowledge and agree to the terms outlined in this policy. We strongly encourage all partners to review samples before committing to bulk orders.
Custom & Bulk Orders
All custom-made and bulk production orders are non-refundable and non-returnable once production has commenced. This includes orders that have been confirmed with a deposit payment.
Eligible for Resolution
- • Manufacturing defects (stitching, fabric flaws)
- • Significant deviation from confirmed design specifications
- • Wrong style, color, or size delivered vs. confirmed order
- • Damage occurring during transit (with evidence)
Not Eligible for Return/Refund
- • Change of mind after production begins
- • Sizing issues arising from incorrect measurements provided by the buyer
- • Minor color variations due to screen display or fabric dye lots
- • Delays caused by customs clearance or force majeure events
Quality Claims & Defect Resolution
We stand behind the quality of our craftsmanship. If you receive items with manufacturing defects or errors on our part, we will work swiftly to resolve the issue.
How to File a Quality Claim
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1
Inspect upon receipt
Inspect all items within 7 days of delivery. Claims submitted after this window may not be accepted.
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2
Document the issue
Take clear photographs and/or video of the defect, including the full garment, close-up of the issue, and the shipping label.
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3
Contact us
Email selena@sisterbridal.com with your order number, description of the issue, and supporting photos.
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4
Resolution
Depending on the nature of the issue, we will offer a replacement, repair, partial credit, or refund at our discretion after review.
Do not return any items without prior written authorization from SisterBridal. Unauthorized returns will not be accepted and may be returned to sender at the buyer's expense.
Order Cancellation Policy
Cancellation requests are time-sensitive. Once production begins, cancellations are not accepted. Please review the cancellation window below:
| Cancellation Timing | Outcome |
|---|---|
| Within 24 hours of order confirmation | Full deposit refund |
| 24-72 hours after order confirmation | 50% deposit refund (materials may have been sourced) |
| After 72 hours / production started | No refund -- production costs are non-recoverable |
All cancellation requests must be submitted in writing to selena@sisterbridal.com.
Sample Policy
We highly recommend ordering samples before committing to bulk production. Samples allow you to evaluate our craftsmanship, fabric quality, and construction standards firsthand -- ensuring complete confidence in your order.
MOQ for Samples
Starting from 1 piece
Lead Time
Typically 25-30 business days
Sample Pricing
Quoted individually per style
Sample Terms
Sample Fee: Samples are charged at a higher unit rate than bulk orders due to individual production setup costs. The sample fee is non-refundable.
Sample Credit: If you proceed to place a bulk order of 10+ units following a sample evaluation, the sample cost may be credited toward your first bulk order. Please discuss this with your account representative.
Sample Returns: Samples are non-returnable unless there is a clear manufacturing defect. Please follow the quality claims process outlined in Section 03.
Fabric & Color Samples: We can provide fabric swatches and color cards free of charge (shipping cost applies) to help you confirm material selections before ordering.
Custom Samples: For OEM/ODM custom designs, samples will be produced based on your technical sketches, measurements, and specifications. Revisions may be requested and will incur additional fees depending on scope.
Shipping & Risk of Loss
Risk of loss and title for all shipments pass to the buyer upon handover to the carrier. SisterBridal is not responsible for delays, damage, or loss caused by the shipping carrier, customs authorities, or circumstances beyond our control.
We recommend purchasing shipping insurance for high-value orders. Please discuss this with us at the time of order.
Any transit damage claims must be supported by photographic evidence of the outer packaging and the damaged items, submitted within 48 hours of delivery.
Import duties, taxes, and customs clearance fees are the responsibility of the buyer.
Policy Updates
SisterBridal reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the revised policy. We encourage all partners to review this page periodically.
Have Questions About Our Policies?
Our team is here to help clarify any aspect of our return, refund, or sample policies. Reach out before placing your order -- we're happy to discuss your specific needs.